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Mar 7, 2017 at 11:13AM Editor's note: Tesla President of Global Sales and Service Jon McNeill provided to this article on Tesla Motors Club forums. Seven months, three weeks, and three days. That's how long it's been since my Tesla () Model S was damaged in an accident, and I still don't have my car back. My Model S, shortly before the accident. Image source: Author.

You may assume that my car was involved in some sort of catastrophic collision that would require hours upon hours of labor to repair. It was a run-of-the-mill accident (more details later). Tesla is predominantly responsible for why it is taking so long, because out of those eight months, over five of them have been spent doing nothing but waiting for parts. Let me back up a bit and start from the beginning. 27, 2016: Delivery day In late 2015, my wife and I decided to take the plunge and buy a Model S. We had been longtime supporters of, and investors in, the company, first. We finally pulled the trigger in December of that year.

In order to save quite a bit of money, we opted for a certified pre-owned (CPO) model, which cost about a third less than a comparably equipped new Model S. At the time, the Colorado state tax credit ($6,000) for electric vehicles could be claimed on used vehicles, provided the car had never been registered in the state. (The state credit was recently amended to exclude used vehicles, effective starting 2017.) So we found one that was located in New Jersey, and even after paying the maximum transportation fee ($1,500), it still easily worked out in our favor. It was less than two years old and had less than 20,000 miles on it -- not bad for what we saved by going CPO.

It was even the exact same shade of dark green as my first car, a color option that had since been discontinued -- bonus nostalgia points. Delivery day at the Tesla service center. Image source: Author. It took about a month for the car to arrive, but we immediately fell in love with it. We started taking road trips more often (within the bounds of the Supercharger network, of course), and frequently found excuses just to drive and enjoy the instant torque. Like most Tesla customers, we became involuntary but not unwilling advocates for the company, fielding a constant string of questions from friends, family, and strangers regarding how the car worked and what sort of behavioral adjustments one has to make when going all-electric.

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We also attracted the typical confounded stares when we'd put something in the 'frunk' or put the kids in the rear-facing seats that we had Tesla retrofit post-delivery. A couple of months after taking delivery, we placed a reservation for a Model 3 on March 31, the day that Tesla unveiled the vehicle and started taking deposits. July 11, 2016: Accident day I was actually at the Tesla factory in Fremont, California, when the accident occurred (I worked for Tesla very briefly during the summer of 2016). My wife called me frantically, exasperated that she had been involved in an accident. Most importantly, she was largely unharmed -- just some minor whiplash that she quickly recovered from.